Head of Research

Dublin, County Dublin
Work Type: Part Time

We are looking for a Head of Research to join our team to assist and advise on our research strategy and development, product roadmap, client servicing and quality assurance policies. This role shall work closely with the executive team, and our account management team to drive research standards and future planning within the business.

The ideal candidate will have extensive consumer research experience, working in or with large consumer-facing brands in the UK market. They should have an open-mind, and be keen to challenge industry norms to help us innovate within the space, while protecting key research standards.

Success in this role will be determined by the individual's ability to problem-solve, bring the best out of people and bring a unique perspective to the business.

Bounce Insights is a high-growth startup, working with some of the biggest brands in the world. We are a young team, with an exciting and enjoyable working culture that is focused on disrupting a legacy industry with a world-class product offering.

Company Description:

Bounce is a consumer research platform that enables consumer facing brands to gather authentic consumer data from any cohort they need access to. We are creating the future of consumer research, empowering brands to deeply understand their consumers in real-time so they can make better business decisions. We achieve this through an end-to-end research platform, combined with a team of research experts, that make capturing insight fast, flexible and robust for any brand. 

We have already gained an impressive set of clients in Ireland in our first year of business, including Diageo, Coca Cola HBC, Glanbia, Tesco, Musgraves & Pernod Ricard to name a few. We are on a mission to revolutionise how they reach and understand their customers. We are currently a team of 12, and have recently received funding of €1.1M to continue expanding the team and product capabilities.

Key Roles & Responsibilities:

Assisting & Advising Executive Strategy:

- Responsible for working with the executive team to advise on go-to-market strategy in the UK, and identify our strengths, weaknesses and opportunities to pursue.

- Playing the role of the customer in key product roadmap and prioritisation decisions.

- Assisting the executive team on validating company or product strategy.

Client Development:

- Responsible for working with the sales team on key client projects to ensure effective execution.

- Responsible for working with the sales team on client development strategies to improve key sales metrics.

- Being on hand to help answer any client queries, or offering their opinion where it would be of value.

Account Management Support:

- Working closely with the account management and customer success team to maximise quality assurance and service delivery from a research perspective.

- Working closely with the team to develop new methodologies, ways of working and fresh approaches to solve our clients needs.

- Helping iterate and improve on quality processes within the business.

Key Qualities, Qualifications & Experience:

- Proven experience working in or with large consumer brands in the UK market, with a deep experience of how research and insights are used and leveraged in these organisations.

- Proven experience working with and leading teams, with an ability to advise and consult people towards making key business decisions.

- Experience working with or in research agencies, research tools and key consumer data that is leveraged to make key decisions within a brand.

- An eagerness to innovate, solve problems and continuously push the boundaries of what is possible in the research industry.

Alignment with our Company Values:

- Accountability & Ownership: A solutions-focused individual who has clear ownership over the role, and thrives in the accountability of delivering on targets set for them. 

- Empathetic Communication: Someone with high emotional intelligence, and an ability to lead by example in their communication and listening skills. An ability to deliver direct and good feedback, as well as appraise and recognise high-value work in their team.

- Honesty & Reliability: A transparent, honest and high integrity individual who sets high standards and delivers on commitments to the team.

- Self-Awareness & Humility: Someone who doesn’t take themselves too seriously, is aware of their weakness and can take on feedback well.

- Teamwork: A team player who puts the benefit of the team over personal gain. Works to make other teammates be as good as possible, and does not use them to make themself look good.

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