Account Manager

Dublin, County Dublin
Work Type: Full Time

Job Description:

We are looking for a driven account manager to join our team, with a desire to manage the Bounce Insights platform for domestic and international clients. This role will involve working closely with our sales and marketing team to manage inbound sales and client projects on the Bounce platform.

This position will involve a lot of responsibility, with a large degree of freedom to achieve targets around account management and customer success. This will be a key role on the team, involving building and maintaining relationships with a wide range of clients.

Bounce Insights is a high-growth startup, working with some of the biggest brands in the world. We are a young team, with a focus on creating an exciting and enjoyable working culture.

Company Description:

Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone in the world in real-time. We make consumer research easy, delivering the speed, ease and agility of a technology platform, with the support, robustness and flexibility of a research agency.

We have already gained an impressive set of clients in Ireland in our first year of business, including Diageo, Coca Cola HBC, Glanbia, Tesco, Musgraves & Pernod Ricard to name a few. We are on a mission to revolutionise how brands reach and understand their customers. 

We are growing rapidly, and have positions for people who are willing to learn fast, take on challenging work and manage high-responsibility tasks early on. New team members are likely to be prime drivers of our success and directly attribute their effort to the growth of our company. We believe that early team members should have ownership in the company they make, and therefore offer stock options as part of their compensation packages.

Key Roles & Responsibilities:

Account Management & Customer Success:

  • Management of client projects via the Bounce platform (i.e. subscription & ad hoc clients)
  • Assisting in client feedback process alongside customer success team
  • Assisting clients on research project management (creating, launching, monitoring and cleaning client research projects)
  • Identifying and assisting the upselling of clients alongside the customer success team

Sales Development & Pipeline Management:

  • Inbound lead communication, qualification, and management
  • Closing inbound leads and new projects
  • Managing a CRM system to organise deals, sales activities and updating of deals pipeline
  • Assisting in pipeline management and projections alongside account management and customer success team

Financial Management:

  • Invoicing and billing clients for subscription and ad-hoc projects
  • Management of trade debtors and ensuring timely receipt of payments

B2B Marketing:

  • Assisting the Marketing Manager with content creation 
  • Assisting in key meetings around marketing strategy, content, etc
  • Assisting in other key projects 

Qualifications & Experience:

  • Bachelor's degree (or higher) from a third-level institution
  • Proven experience in a customer facing role
  • Other beneficial experience (Not Required):
  • Experience with managing of CRM system (preferably PipeDrive)
  • Project management skills / experience
  • Experience with a start-up / working in small teams
  • An interest in technology / SaaS

Personal Specifications / Skills Desired:

  • Desire to work in a dynamic, fast-moving environment
  • Metric-driven and analytical
  • Strong verbal & written communication skills
  • Excellent problem-solving ability
  • Highly organised and conscientious
  • Desire to learn and progress in the role
  • The ability to give and take constructive criticism
  • Be self-driven, proactive and work off your own initiative
  • Strong ability to work collaboratively with a team to solve problems
  • A strong attention to detail
  • The ability to learn new technologies and processes quickly
  • Ability to understand problems from a client/user perspective

Key Performance Indicators & Conduct Requirements:

  • High professional standard of client communication and etiquette, delivering expert service and assistance to all clients using the Bounce platform
  • Learning new skills, processes and company products quickly and with deep understanding of core value proposition of the business
  • Accurately track and achieve key objectives set out each quarter
  • Progression within the company to be self-driven and self-directed 
  • Production of new ideas and suggestions to improve the company in any way
  • Displaying a positive attitude to helping others within the company

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